Shel77 Platform Terms and Conditions of Use

1 Acceptance of Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and shel77 ("Platform", "us"). This document governs your access to and use of the website, mobile app, and all services offered by shel77.

By accessing or using the shel77 platform in any manner — including browsing the website, registering an account, making a deposit, or playing any game — you expressly acknowledge that you agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy and Responsible Gaming Policy.

Shel77 reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. Such changes will take effect immediately upon publication on the platform. It is your responsibility to review these Terms periodically. Continued use of the platform after any changes are published constitutes your acceptance of those changes.

2 Member Eligibility & Account Registration

To register and use the shel77 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 21 years old on the registration date
• Registering in a personal capacity and not on behalf of any business entity
• Not currently on a self-exclusion list of any gambling platform
• Have full legal capacity to enter into a binding agreement
• Not representing or acting on behalf of any third party during registration
• Have never had an account terminated by shel77 previously due to a terms violation

Each user is only permitted to hold one account only. Owning more than one account is a serious violation of these Terms and may result in the closure of all associated accounts as well as the forfeiture of all balances and bonuses.

During the registration process, you are required to provide truthful, accurate, and complete information. shel77 reserves the right to request identity verification (KYC) at any time, including copies of identification documents, proof of address, and valid payment details.

3 Member Account Management

You are solely responsible for maintaining the security of your account login credentials, including your username and password. shel77 strongly recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings.

You agree not to share your login credentials with any third party. If you suspect your account has been compromised or accessed without authorisation, please contact shel77 customer support immediately.

• All activity that occurs under your account is entirely your responsibility
• Shel77 is not responsible for any losses resulting from unauthorised access to your account
• You must update your personal information should any changes occur
• Accounts inactive for more than 12 months may be subject to an administrative fee
• Shel77 reserves the right to suspend accounts for security verification purposes without prior notice

The full name registered on your account must match the name on your valid identification document. Name mismatches may result in withdrawal delays or rejections until identity verification is completed.

4 Fund Deposits & Withdrawals

Shel77 supports a variety of payment methods suited for users in Malaysia. All deposits and withdrawals must be made through payment methods registered in your own name. The use of third-party payment methods is strictly prohibited.

Shel77 reserves the right to request additional supporting documents for withdrawals exceeding certain limits or for accounts displaying activity that requires further review. This is part of our compliance procedure and is not intended to delay legitimate payouts.

5 Bonuses, Promotions & Rollover Requirements

Shel77 offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms stated on the relevant promotions page. The general terms applicable to all bonuses are as follows:

• Each bonus has a rollover requirement (wagering condition) that must be fulfilled before a withdrawal can be made
• Bonuses may only be used on eligible games as specified in the promotional terms
• A member is eligible to receive the welcome bonus once only
• Bonuses are non-transferable between accounts and cannot be directly converted to cash
• Shel77 reserves the right to cancel bonuses if misuse or fraud is suspected
• Bonus validity periods are as stated — expired bonuses cannot be reinstated
• The maximum betting limit when using bonus funds is RM 20 per bet, or as stipulated in the relevant promotional terms

Shel77 reserves the right to modify, withdraw, or discontinue any promotion at any time. shel77's decisions regarding bonus eligibility and the resolution of promotion-related disputes are final.

6 Game Rules

All games available on the shel77 platform — including Live Casino, Slots, Sports Betting, esports, and Fish Shooting Games — are subject to their respective game rules, accessible through the relevant game interface.

Game outcomes generated by the system are final. shel77 cannot and will not modify the results of completed games. In the event of a technical disruption during an active game, all affected bets will be settled in accordance with the technical disruption policy set by the relevant game provider.

• Minimum and maximum betting limits vary by game type and table
• Results that have been calculated and confirmed by the system cannot be disputed on the grounds of player error
• Any errors in winnings payouts caused by a system bug will be corrected by shel77
• Real-time is used for all live games — any connection delays are the player's responsibility

7 Prohibited Conduct & Activities

Shel77 maintains a safe, fair, and fraud-free gaming environment. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of all funds:

• Use of unauthorized automation software, bots, scripts, or tools to influence gameplay
• Any form of fraud, document forgery, or providing false information to shel77
• Money laundering or using the platform for any suspicious financial activity
• Player collusion to gain an unfair advantage in games
• Exploiting bugs or system vulnerabilities for personal gain
• Abuse of the bonus or promotion system with intent to deceive
• Initiating a chargeback or disputing a valid transaction through your bank or payment provider
• Threats, harassment, or abusive language directed at the support team or other players

Shel77 works closely with financial institutions and relevant authorities to report any suspicious activity. Legal action may be taken against individuals found to be involved in fraud or illegal activities on our platform.

8 shel77's Limitation of Liability

Shel77 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses arising from betting or game outcomes
• Platform access disruptions due to scheduled or unscheduled maintenance
• Transaction delays caused by third parties such as banks or payment providers
• Financial losses resulting from the use of login credentials by an unauthorised party
• Third-party content or services that may be accessible through the platform

Shel77 strives to ensure the platform operates at a high level of availability; however, we do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance through our platform communication channels.

9 Privacy & Data Protection

Shel77 is committed to protecting your privacy and personal information. The collection, use, and storage of your personal data is governed by our Privacy Policy, which can be found on the Privacy Policy.

By using the shel77 platform, you agree that we may collect and process your personal information including your name, address, payment details, and platform usage data for the purposes of service operation, legal compliance, and platform improvement. All data is protected with 256-bit SSL encryption and will not be sold to third parties without your consent.

10 Account Closure & Termination

You may close your shel77 account at any time by contacting our customer support team. Prior to closure, all valid and eligible fund balances will be returned to you, subject to the settlement of any pending wagers and compliance with withdrawal conditions.

Shel77 reserves the right to suspend or terminate your account without prior notice if:

• You have breached any section of these Terms
• Shel77 suspects fraud, money laundering, or other illegal activities
• You failed to provide the requested identity verification documents within the stipulated timeframe
• Shel77 is directed to do so by the competent authorities

In the event of account closure due to a breach of terms, shel77 reserves the right to withhold the account balance while an internal investigation is ongoing. The outcome of the investigation is final.

11 Complaints & Dispute Resolution Procedure

If you have any complaint or dispute relating to the shel77 platform, we encourage you to contact our customer support team first. Most issues can be resolved quickly through our direct support channels, which operate 24/7.

The official shel77 complaints procedure is as follows:

• Step 1: Contact customer support with full details of your complaint, including your account number, date, and relevant transaction details
• Step 2: Our team will investigate complaints within 3 business days and contact you with an update
• Step 3: If a complaint cannot be resolved, it will be escalated to senior management for a final review within 7 business days

12 Applicable Law & Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operations of the shel77 platform. Should any provision of these Terms be found invalid or unenforceable, that provision shall be severed without affecting the validity of all remaining provisions, which shall continue in full force and effect.

Shel77 operates in accordance with the regulations and guidelines set by the relevant regulatory bodies. This platform is designed specifically for users in Malaysia, and all activities on the platform must comply with applicable local laws.

Any dispute that cannot be resolved through our internal complaints channel shall be referred to a mutually agreed alternative dispute resolution mechanism. By using the shel77 platform, you agree to prioritize resolution through our internal communication channels before taking any external action.